Refund & Cancellation Policy

At Hindu Helpline (HHL), we deeply appreciate your support and voluntary contributions (seva) to support our social welfare helpline activities. Please read this Refund and Cancellation Policy carefully.

1. Voluntary Contributions & Non-Refundability

All contributions and monthly subscription donations made to Hindu Helpline are voluntary, unconditional contributions for social welfare and support activities. Because these funds are immediately allocated to support helpline operations, emergency assistance, and public welfare:

• Donations once successfully processed are generally non-refundable.
• No tax-deductibility claims or refunds shall be entertained except under exceptional circumstances outlined below.

2. Subscription Cancellation & Pausing

If you have set up a monthly recurring contribution (subscription) through the Donation Dashboard, you have full control over it:

• You can pause or cancel your subscription at any time by logging into your Donation Dashboard.
• To prevent the next automatic monthly debit, you must pause or cancel the subscription before your next scheduled billing date.
• Once a subscription is cancelled or paused, no further auto-debits will be initiated. No cancellation fees apply.

3. Exceptional Refund Policy (Erroneous Debits)

We understand that technical glitches or payment gateway errors can occasionally occur. We will review and process refund requests under the following specific circumstances:

• Duplicate Debits: The payment gateway debited your account twice or multiple times for a single intended transaction.
• Post-Cancellation Debit: An automatic recurring debit occurred after you had already successfully paused or cancelled your subscription through your Donation Dashboard.
• Incorrect Debit Amount: The debited amount does not match the subscription contribution amount selected by you on the dashboard.

4. Refund Request Procedure

To request an exceptional refund under the circumstances listed above, please submit a request within 7 business days of the transaction date:

• Email your request to: hinduhelplinegujarat@gmail.com
• Please provide the following details in your email to speed up processing:
  • Registered mobile number used for login
  • Donor Name
  • Transaction Date and Time
  • Debited Amount
  • Razorpay Transaction ID or Subscription ID (available on your dashboard, SMS, or email receipt)
  • A brief description of the issue (e.g., duplicate transaction)

5. Verification and Processing Timeline

Upon receiving your refund request, our administrative team will verify the claim against our database logs and the records of our payment processor, **Razorpay**.

• If approved, the refund will be initiated back to your original payment method (e.g., credit card, bank account, or UPI linked account) via Razorpay.
• The refunded amount typically takes **5 to 7 business days** to reflect in your account statement, depending on your card issuer or bank's standard settlement cycles.

6. Chargebacks and Disputes

We highly encourage donors to contact us directly at hinduhelplinegujarat@gmail.com to resolve any payment discrepancies. This is much faster and more efficient than initiating a chargeback or dispute through your bank.